Solutions to common problems
You get a message saying "You need to 'enable cookies' in your web browser settings."
When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. fRoots cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]
When you first install a web browser, cookies are usually enabled by default. If cookies have been disabled and you now want to enable them, you will need to do something along the lines of the following instructions, depending on your browser version. [Please note that these instructions are provided in good faith as a service to our customers. fRoots cannot accept any responsibility for any adverse impact or inconvenience from following the instructions. If in doubt, it's best to ask a suitably experienced person to adjust your web browser's settings.]
Internet Explorer on PC - version 6 or higher:
Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then move the slider down to the Medium setting, then click on OK.
Select Tools from the top menu, then Internet Options. Then click the Privacy tab, then move the slider down to the Medium setting, then click on OK.
Internet Explorer on PC:
Select Tools from the top menu, then Internet Options. Then click the Security tab, then click the Internet icon, then click the Custom Level button, then scroll down the list until you find Cookies. Click the Enable button under the "Allow cookies that are stored on your computer" heading. Click the Enable button under the "Allow per session cookies" heading.
Select Tools from the top menu, then Internet Options. Then click the Security tab, then click the Internet icon, then click the Custom Level button, then scroll down the list until you find Cookies. Click the Enable button under the "Allow cookies that are stored on your computer" heading. Click the Enable button under the "Allow per session cookies" heading.
Internet Explorer on Mac:
Select Edit from the top menu, then Preferences, then scroll down the list until you find Cookies under the Receiving Files section. Click on Cookies and then select "Never ask" from the drop down box entitled "When receiving cookies:".
Select Edit from the top menu, then Preferences, then scroll down the list until you find Cookies under the Receiving Files section. Click on Cookies and then select "Never ask" from the drop down box entitled "When receiving cookies:".
Netscape on Mac and PC:
Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced. Click on Advanced and then click on the Accept all cookies button.
Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced. Click on Advanced and then click on the Accept all cookies button.
An item which you have added to your basket does not appear in the basket when you go to the 'View Basket' page.
The most likely explanation is that you need to enable cookies in your browser. "Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies".
The most likely explanation is that you need to enable cookies in your browser. "Cookies" are small items of information stored on your computer which help our web site keep track of what products you have added to your basket. No personal information is stored by our web site in "cookies".
If you are a Mac user and you have checked that cookies are enabled and you are using Microsoft Internet Explorer, to be sure to see the latest contents in your basket, click the Reload button at the top of your browser. For a permanent fix, you need to change your Mac Internet Explorer browser settings as follows: Select Edit from the top menu, then Preferences, then scroll down the list until you find Advanced under the Web Browser section. Click on Advanced and then click on the Always button under the "Update Pages:" heading.
You get a message saying "Security Certificate has expired"
Certain older web browsers contain a security feature call a Digital Certificate that expired on 31/12/99. We believe this problem affects Netscape browser version 4.05 and earlier on both Mac and PC. The problem also affects Microsoft Internet Explorer version 4.01 on Mac and earlier. We are not aware of such a problem on PC versions of Internet Explorer. The solution is to upgrade your browser.
Certain older web browsers contain a security feature call a Digital Certificate that expired on 31/12/99. We believe this problem affects Netscape browser version 4.05 and earlier on both Mac and PC. The problem also affects Microsoft Internet Explorer version 4.01 on Mac and earlier. We are not aware of such a problem on PC versions of Internet Explorer. The solution is to upgrade your browser.